COMPLAINCE

In conducting certification activities, Aligned Global Assurance Quality & Standardization Certificate understands the importance of ensuring that the certification process and all audits are conducted in an impartial manner and that no conflict of interest exists. To this end, an independent Impartiality Committee is established to oversee the certification process to identify any potential conflicts of interest.

      Our certification process will ensure that all audits are carried out effectively and efficiently, through the use of trained, experienced and competent audit and support staff. Certification decisions will be conducted in accordance with the requirements of relevant standards. In addition, Aligned Global Assurance Quality & Standardization Certificate ensures that it fully complies and remains compliant with the Accreditation Body Requirements and relevant International and UAE standards, accreditation frameworks and all requirements of regulatory bodies.

      Any client who disagrees with a Certification Decision has the right of appeal. All Appeals will be brought before an independent Appeals Panel, comprising suitably qualified individuals who are not employees of International Certifications Limited.Aligned Global Assurance Quality & Standardization Certificate will continually seek to improve our services. We will do so through acting upon client’s feedback, regular internal and external audits, reviews of reports, staff performance management, monitoring, review and evaluation through scheduled management review meetings and risk management meetings.

      Aligned Global Assurance Quality & Standardization Certificate will provide, maintain, regularly review and evaluate our complaints system to ensure that it meets UAE Legislation. Management will be informed through reviews, meetings and continuous improvement.