COMPLAINCE

Purpose

The purpose of this procedure is to describe the roles, responsibilities and processes in a certification body according to ISO 17021 involved in the certification of management systems (MS).
The certification process consists of the phases:

                  • Contract review and offer preparation,

                  • Audit preparation,

                  • Performance of audit stage 1,

                  • Performance of audit stage 2,

                  • Issue of the certificate, and Surveillance of the certified management system.

The procedure is repeated with each recertification, with the exception of the audit stage 1, which is replaced in the recertification by the confirmation of the calculation of the audit effort /audit program. Recertification audit activities may need to have an audit stage 1 in situations where there have been significant changes to the management system, the client, or the context in which the management system is operating (e.g. changes in legislation).

Scope

This procedure applies to AGA Dubai and its external auditors.