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Appeal Handling

Aligned Global Assurance Quality & Standardization Certificate (AGA) ensures all appeals, disputes, and complaints related to certification decisions are handled impartially and efficiently. Every concern is treated with confidentiality, fairness, and integrity to maintain trust in the certification process. AGA upholds strict timelines, committee oversight, and corrective action measures to resolve issues in a professional and non-discriminatory manner.

Impartial Resolution Process

Appeals and complaints are carefully reviewed by an independent Appeals and Complaints Committee. Clients are informed of proceedings, kept updated throughout, and notified of outcomes in writing. All decisions are binding, transparent, and free from conflict of interest.

Appeals must be submitted in writing within 21 days of receiving a decision from AGA or its representatives.
An Appeals and Complaints Committee of at least 3 independent members will review each case impartially.
Decisions are communicated to the appellant within 30 days, with corrective or preventive actions as required.
All complaints, whether about AGA or its certified clients, are logged, investigated, and closed formally.
Trends from complaints are reviewed in management meetings to ensure continual improvement of processes.

Quality Policies

Aligned Global Assurance Quality & Standardization Certificate is committed to quality extends to our technical, operational, client service needs and our objectives.

Process for Audits

Designed to assess compliance, identify risks, and support continual improvement.

HSE Policies

The AGA recognizes and accepts its health and safety duties for providing a safe and healthy working environment.

Impartiality

Aligned Global Assurance Quality & Standardization Certificate is the legal entity responsible for certification activities.

Recertification

Ensures compliance with standards, adapts to regulations, and continuously improves systems.

Appeal Process

A transparent appeal process that guarantees fairness, impartial review, and timely resolution.

Procedure for Logo Use & Accreditation Mark

AGA-certified clients must follow strict guidelines for using our logo and accreditation mark.

Confidentiality

Aligned Global Assurance Quality & Standardization Certificate is legally obligated to maintain confidentiality.

Cancellation Decision

Certification may be cancelled when an organization fails to comply with required obligations.

Scope Reduction & Expansion Procedure

AGA allows certified organizations to request expansion or reduction of their certification scope.

Decision to Suspend Cancel certification

Suspension or cancellation decisions are made when compliance is compromised.

Compliance

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Appeal Handling